When a self-hosted box misbehaves, our users are technical, precise, and on the clock. Support at Gray is an engineering discipline: reproduce, fix or escalate, then make sure no one ever hits it again.
What you will own
Own frontline support for self-hosting, SSH, and connection issues
Reproduce bugs on real hardware and write reports engineers thank you for
Turn repeated tickets into docs, diagnostics, or product fixes
Maintain the troubleshooting runbook and the status page
Cover a real on-call rotation with the rest of the crew — we all carry the pager
What you bring
Strong Linux and networking debugging — you read logs for fun
Patience and precision in writing; our users notice both
Scripting ability — Python, Bash, or Go
You'd rather fix the cause than answer the same ticket twice
Nice to have
Homelab or self-hosting community background
Previous support engineering at a developer-tools company
What we offer
Meaningful equity. Every role carries a real stake in Layer Gray, with a 10-year exercise window.
Remote, worldwide. Work from anywhere. We hire for the role, not the time zone.
Hardware budget. $4,000 for your machines, plus a home server allowance — you should run Gray on your own box.
Flexible time off. 25 days minimum, and we mean minimum. We track outcomes, not hours.
Health covered. Full medical, dental, and vision for you and your dependents, wherever you are.
Two offsites a year. The whole crew, one room, twice a year. The rest of the time, async.
Model subscriptions. Claude, GPT, and friends — every frontier model subscription, paid.
Learning budget. $2,000 a year for books, courses, and conferences. No approval theatre.
About Gray
Gray is voice-first AI you operate like a terminal. You speak; it runs real work across your machines — SSH sessions, multi-agent jobs, files, scheduled tasks — then speaks back. It is self-hosted, private by architecture, and built for the people who run the internet’s plumbing. Gray is made by Layer Gray, Inc.